Support Services Dashboards
Key metrics on student engagement with support services were siloed in TargetConnect and other systems, invisible across teams.
Real-time API ingestion from TargetConnect with automated scheduled refreshes, plus a suite of interactive Power BI dashboards covering engagement, appointment trends and satisfaction. Navigation filters by course, demographic and time period.
- Instant visibility: Teams moved from reactive to proactive, identifying at-risk students weeks earlier.
- Unified reporting: Replaced disparate spreadsheets with a single, trusted source of truth for leadership.